Placing an Order

When you place an order with Costumes R US, you can feel confident that you will be taken care of from start to finish. With thousands of costumes to choose from, we know you'll be able to find that perfect costume for any occasion! And with a website secured with the most up to date 128-bit SSL Encryption technology, your credit card information (and all related personal information) will be kept safe and secure throughout the entire process.

An easy, convenient, and safe shopping experience is Costume R US's commitment to you....

Answers to Common Questions about Placing an Order

Q: Do you accept orders outside the US?

A: Yes, we do accept international and APO/FPO orders, so we invite all to shop here with us.

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, American Express, Discover, and PayPal. If you'd rather mail in your payment, we accept cashier’s checks and money orders (must be paid in US Dollars). No personal checks, please.

Q: If I mail in my payment, how does that work?

A: The procedure is much the same as orders paid for online (you will receive an order confirmation, an order number, etc.), but your order will remain on hold until your payment is received. (In other words, it will not be shipped until after your payment has been received.)

Q: How quickly will you process my order?

A: As a general rule, we ship in-stock orders within 1-2 business days of receiving your order (Mon-Sat, excluding holidays). However, if your order is received by 3:00 pm (ET) Mon-Fri, you can expect your package to ship that very same day!

Q: What else can you tell me about shipping?

A: We ship all orders via UPS. You will be able to select the shipping options available to you (as well as calculate the cost and estimated delivery date) when you use our shopping cart/checkout system. Domestic orders will be shipped via UPS, or USPS if being shipped to a PO Box. APO/FPO orders will be shipped via USPS. International orders will be shipped via UPS, or via USPS, as selected by you (and according to availability).

Q: If I pay for overnight shipping (or 2-day shipping), will I really get it the next day (or within two days)?

A: In most cases, yes, you will receive your package on the scheduled delivery date. However, there are some (if few) exceptions to this rule where delivery times are missed. Inclement weather or inability to find your locale is some examples. Additionally, orders for overnight delivery that are processed on Friday (or over the weekend) will be delivered on Monday or Tuesday at the soonest (Wednesday or Thursday for 2-day delivery). In short, we cannot guarantee that your scheduled overnight or 2-day delivery will actually arrive overnight or in two days, but we will do our very best to get your expedited order out as quickly as possible to you.

Note: There isn't an "overnight" option for international orders (including Puerto Rico), orders to Alaska and Hawaii, APO/FPO orders, and a few other destinations; and shipments to these destinations most always take 1 or 2 days longer to arrive than the normal estimated delivery time.

Q: Will I have to sign for my package, or will it be left without a signature?

A: UPS does not ordinarily require a signature (usually they just leave it at the door), but they may require one if they (at their sole discretion) deem the locale unsafe for delivery without a signature. There is an option to have your package signed for (and not left without a signature). There is a $3.00 additional fee for this service, and we do recommend it if you have any concerns about safety, etc.

Note: Costumes R US is not responsible for packages that are lost, stolen, or otherwise destroyed (e.g., bad weather, dog chewing it, so forth) after being delivered. So if you have any concerns about this occurring, we suggest you require a signature or use your work as the shipping address.

Q: What if an item is out of stock?

A: If an item is out of stock, you will be notified on the product page and at checkout. If you want to order it anyway, you are welcome to place the order (as usual), and we will ship it out just as soon as it becomes available. (We will contact you to let you know when it comes to make sure you still want it, etc. And please note that your credit card will not be charged until your order actually ships.)

Note: In the rare invent that an item becomes unavailable after your order is placed (in other words, it showed "in stock" when you placed the order, but it is found to be out of stock once it is ready to be packaged and shipped), we will immediately notify you and credit you back.

Q: I am an international customer, what about customs, important taxes, etc.?

A: As the importer of record, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges for customs clearance must be borne by you; we have no control over these charges, and we don't know how much they will amount to. Additionally, a number of items are not allowed in some countries (for example, items made in China are not allowed by some countries, or just certain types of items are sometimes restricted or prohibited). If your package is seized by postal/customs officials for any reason (such as the item is not allowed in your country, you refused to pay the associated import fees, etc.), you are still responsible for full payment of your order (including shipping fees). As such, we suggest you contact your local postal/customs office, so you have all the information you need about these and other related delivery requirements before you order.

Note: Want to know how much your order will be in your country's currency? XE.com's Universal Currency Converter allows you to perform real time exchange rate calculations.

Q: I still have questions about ordering, how can I contact you?

A: Feel free to contact us with any questions by calling toll-free 1-800-615-MASK (6275).